Returns & Exchanges

At Catchmaster, we stand behind the quality of our pest management solutions and offer a 30-day return window for unused products in their original packaging. We are committed to ensuring your home remains protected and your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the unused items in their original manufacturer packaging, ensuring all components and instructions are included to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.